Job Description
Are you a tech enthusiast looking to launch your career in Information Technology? Apex Innovations is seeking a dedicated IT Support Trainee to join our dynamic team in Durham, North Carolina.
We are committed to nurturing talent and provide all necessary equipment (laptops, headsets, mobile devices) to ensure you can focus on learning and delivering exceptional support from day one.
As a Trainee, you will work closely with senior technicians to gain hands-on experience in a fast-paced environment. This is a fantastic opportunity for recent graduates or career changers ready to break into the tech industry.
Responsibilities
- Troubleshoot Hardware & Software: Assist in diagnosing and resolving technical issues for internal users, including desktops, printers, and network connectivity.
- Ticket Management: Log, track, and prioritize incoming IT support tickets using our helpdesk software.
- Equipment Deployment: Set up workstations and deploy company-issued devices (laptops, phones) to new hires.
- User Support: Provide friendly and professional technical support via phone, email, and in-person.
- Documentation: Maintain accurate records of technical issues, solutions, and asset inventories.
- System Maintenance: Assist with routine software updates, patch management, and security compliance tasks.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in Computer Science or IT preferred.
- Technical Basics: Familiarity with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Problem Solving: Strong analytical skills with the ability to troubleshoot common technical problems.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Adaptability: Willingness to learn new technologies and adapt to changing priorities.
- Soft Skills: Team-oriented attitude and a passion for technology.