Job Description
Launch Your IT Career with a Direct Hire Opportunity in Chicago
InnovateCore Systems is seeking a motivated IT Support Trainee to join our elite technology team. This is a direct hire position ideal for recent graduates or career changers looking to break into the IT industry. You will receive structured mentorship from senior engineers while gaining practical experience in a fast-paced corporate environment.
We are looking for candidates who are eager to learn, possess a strong aptitude for problem-solving, and are ready to commit to a long-term career in Information Technology.
Responsibilities
- Provide first-level technical support to employees via phone, email, and ticketing systems.
- Assist in the installation, configuration, and troubleshooting of hardware, software, and network peripherals.
- Perform routine system maintenance, updates, and backups to ensure data integrity.
- Document technical issues and resolutions in the company knowledge base.
- Collaborate with the IT team to resolve complex network and server issues.
- Support the rollout of new hardware and software across the organization.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree in IT, Computer Science, or related field is preferred).
- Basic knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with networking concepts (LAN, WAN, TCP/IP) is a plus but not required.
- Strong analytical and troubleshooting skills with a logical approach to problem-solving.
- Excellent verbal and written communication skills.
- Eagerness to obtain industry certifications (e.g., CompTIA A+).