Job Description
Are you ready to launch your IT career in the Motor City? TechHorizon Solutions is looking for a driven Part-Time IT Support Trainee to join our dynamic team. This is a unique opportunity to gain hands-on experience in technical support, network administration, and system troubleshooting under the guidance of industry experts. No prior experience is required—just a passion for technology and a hunger to learn.
Why Join Us?
- Mentorship-Driven: Learn directly from senior IT professionals.
- Career Growth: A clear pathway to becoming a full-fledged IT Specialist.
- Modern Environment: Work with the latest hardware and software technologies.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Assist in the installation, configuration, and maintenance of desktop computers, laptops, and mobile devices.
- Troubleshoot common network connectivity issues, printer malfunctions, and application errors.
- Log and track all help desk tickets using our ITSM tools, ensuring accurate documentation.
- Assist with physical IT inventory, asset tagging, and equipment audits.
- Collaborate with the IT team to deploy software updates and security patches during off-hours.
- Conduct basic training sessions for new hires on office equipment and software usage.
Qualifications
- Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related technical field.
- Strong basic understanding of Windows, macOS, and Linux operating systems.
- Excellent problem-solving skills and a logical approach to troubleshooting technical issues.
- Outstanding customer service and communication abilities, with the ability to explain technical concepts to non-technical users.
- Ability to work flexible hours, including evenings and weekends, as required by business needs.
- Basic knowledge of networking concepts (LAN, WAN, IP addressing) and internet protocols.