Job Description
Are you ready to Launch Your Career in Technology?
We are seeking a dedicated and ambitious IT Support Trainee to join our growing team in Chula Vista, CA. In this role, you will receive top-tier mentorship and hands-on training while supporting our diverse client base. This is a high-paying opportunity designed for individuals looking to fast-track their path into the IT industry.
Why Join Us?
- Accelerated Career Growth: Structured training program with clear pathways to Senior IT roles.
- Competitive Compensation: Top-of-the-market salary for entry-level talent.
- Modern Environment: Work with cutting-edge technologies and a collaborative culture.
What You'll Do
As an IT Support Trainee, you will work closely with senior engineers to diagnose and resolve technical issues. You will be the first line of defense for our users, ensuring business continuity and satisfaction.
Responsibilities
- Troubleshoot hardware and software issues for end-users, including desktops, laptops, printers, and network connectivity.
- Manage and track IT service tickets (Help Desk) using our ticketing system to ensure timely resolution.
- Install, configure, and maintain operating systems (Windows, macOS) and office productivity software.
- Perform basic network administration tasks, including VPN setup, Wi-Fi troubleshooting, and patch management.
- Document all technical procedures, resolutions, and user interactions in our knowledge base.
- Assist in hardware procurement and asset inventory management.
- Provide exceptional customer service to internal stakeholders, acting as a technical liaison.
Qualifications
- Education: High School Diploma or GED required; Associate degree in Computer Science, Information Technology, or related field preferred.
- Certifications: CompTIA A+ certification is a major plus (we offer training to help you achieve it).
- Technical Skills: Familiarity with Microsoft Office Suite, basic understanding of TCP/IP networking, and computer hardware components.
- Soft Skills: Strong problem-solving abilities, patience, and excellent verbal communication skills.
- Availability: Must be available to work a full-time schedule, including occasional evenings or weekends if required by business needs.
- Driver's License: Valid Driver's License and reliable transportation required for on-site support.