Job Description
We are seeking a driven IT Support Trainee to launch your career in the technology sector. Located in the heart of Charlotte, NC, our team offers a unique opportunity to gain hands-on experience while working with enterprise-level infrastructure.
The Role:
As an IT Support Trainee, you will work under the mentorship of senior engineers to resolve technical incidents, support end-users, and maintain our internal systems. We are looking for candidates eager to learn and grow into advanced IT roles.
Why Apply?
- $5,000 Sign-On Bonus: Get rewarded for joining our team immediately.
- Comprehensive Training: Paid training program covering networking, hardware, and software support.
- Career Advancement: Fast-track opportunities to become a Junior Systems Administrator.
Responsibilities
- Provide first-level technical support via phone and ticketing systems for hardware and software issues.
- Assist in the deployment, setup, and configuration of new employee workstations and devices.
- Monitor network performance and troubleshoot connectivity problems in a Windows and Mac environment.
- Maintain accurate logs and documentation of all IT incidents and resolutions.
- Collaborate with the IT team to resolve complex technical issues and improve service delivery.
- Stay updated on emerging technologies and IT best practices to share with the team.
Qualifications
- High School Diploma or GED required; Associate's degree in IT or related field is a plus.
- Basic understanding of operating systems (Windows 10/11, macOS) and networking concepts.
- Strong problem-solving skills with a logical approach to troubleshooting.
- Excellent customer service skills and the ability to communicate technical concepts to non-technical users.
- Willingness to obtain industry-recognized certifications (CompTIA A+, Network+) upon hiring.