Job Description
Are you ready to launch a successful career in Information Technology? Apex Digital Solutions is seeking a driven IT Support Trainee to join our innovative team in Arlington, TX.
We are thrilled to offer a generous $5,000 Sign-On Bonus for qualified candidates! This is an exceptional opportunity for recent graduates or career changers to gain hands-on experience in a high-growth environment.
As an IT Support Trainee, you will be the first line of defense for our internal systems, supported by a mentorship program designed to accelerate your professional growth. We believe in nurturing talent and providing the tools you need to excel.
Why You Should Apply:
- $5,000 Sign-On Bonus upon successful completion of the training program.
- Competitive salary range of $50k - $65k.
- Comprehensive medical, dental, and vision insurance.
- Rapid career advancement opportunities within the IT department.
- Modern office environment in the heart of Arlington.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person assistance.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain desktop computers, laptops, printers, and peripherals.
- Assist in the deployment of new workstations and the installation of software updates.
- Document all technical issues and resolutions in the company ticketing system (ServiceNow/Zendesk).
- Collaborate with senior technicians to ensure 99.9% uptime for critical systems.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- Basic understanding of Windows and Linux operating systems.
- Strong problem-solving skills and logical reasoning abilities.
- Excellent written and verbal communication skills for customer-facing interactions.
- Ability to pass a background check and pre-employment drug screen.
- Willingness to obtain relevant certifications (CompTIA A+, Network+) during the program.