Job Description
Are you ready to launch your career in Information Technology?
Apex Tech Solutions is seeking a dedicated and motivated IT Support Trainee to join our growing team in Arlington, TX. We offer a unique opportunity for aspiring IT professionals to receive comprehensive training while working in a dynamic, supportive environment. We believe in flexible hours and work-life balance, making this the perfect role for students or those seeking a career change.
In this position, you will work closely with our senior IT team to support internal operations, ensuring our infrastructure runs smoothly. If you have a knack for problem-solving and a passion for technology, we want to hear from you.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person troubleshooting.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Assist in the deployment, setup, and configuration of new workstations, laptops, and peripherals.
- Maintain accurate records of help desk tickets and system issues in our ticketing system.
- Participate in mandatory training sessions to develop advanced technical skills and obtain industry certifications.
- Collaborate with senior IT staff to implement security patches and perform routine system maintenance.
- Ensure compliance with company IT policies and security protocols.
Qualifications
- High school diploma or equivalent required; Associate degree in IT, Computer Science, or related field is a plus.
- Passion for technology and a strong desire to learn new systems and processes.
- Basic understanding of operating systems (Windows, macOS) and computer networking concepts.
- Excellent written and verbal communication skills with a customer-centric approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Reliable internet connection and a dedicated workspace for remote training components.