Job Description
Join NexusTech Solutions' elite IT Support Trainee program and accelerate your career in Boston's thriving tech hub! We're seeking motivated individuals passionate about technology to receive world-class training while earning a competitive salary. Our comprehensive 6-month program combines hands-on experience with industry certifications, setting you on a fast track to becoming a senior IT specialist. Enjoy mentorship from industry veterans, cutting-edge tools, and a supportive culture that values innovation and growth. Located in Boston's vibrant Seaport District, you'll work alongside top-tier teams solving complex technical challenges for Fortune 500 clients. This isn't just a job—it's your launchpad to a high-paying IT career with unlimited potential.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Install, configure, and troubleshoot Windows/macOS environments
- Manage helpdesk tickets and document resolutions in ITSM systems
- Collaborate with senior engineers on complex infrastructure projects
- Execute cybersecurity protocols and vulnerability assessments
- Develop automation scripts for routine maintenance tasks
- Participate in 24/7 on-call rotation (rotational schedule)
- Contribute to knowledge base documentation and training materials
Qualifications
- Associate's degree in IT or CompTIA A+ certification (or equivalent experience)
- Proficiency in Windows/macOS administration fundamentals
- Basic understanding of networking (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with attention to detail
- Excellent communication abilities for client interactions
- Experience with ticketing systems (ServiceNow, Jira)
- CompTIA Security+ or willingness to obtain within 6 months
- Valid driver's license for occasional equipment transport