Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional customer support and resolve technical challenges for our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and application errors
- Document all support tickets and maintain accurate knowledge base articles
- Deploy and configure end-user devices (laptops, mobile, peripherals)
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new systems and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ or similar industry certification preferred
- Proficiency in Windows OS, Microsoft 365, and network troubleshooting
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication and customer service skills
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Basic knowledge of Active Directory and cloud platforms (Azure/O365)