Job Description
Launch your IT career with our flexible-hours trainee program in Oakland! TechNexus Solutions seeks motivated individuals to join our dynamic IT Support team. Enjoy adaptable scheduling while gaining hands-on experience in cutting-edge technologies. No prior experience required – we provide comprehensive training to transform your passion into expertise. Work alongside industry veterans in a collaborative environment that values growth and work-life balance. Perfect for students, career changers, and tech enthusiasts seeking flexible opportunities in the Bay Area's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Deploy and configure desktop/laptop systems with Windows/macOS environments
- Assist with network troubleshooting and basic infrastructure maintenance
- Create and maintain documentation for IT processes and solutions
- Collaborate with senior engineers on complex technical escalations
- Support office AV systems and meeting room technology
- Participate in cross-departmental IT projects and initiatives
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Strong problem-solving skills and logical approach to technical challenges
- Excellent written and verbal communication abilities
- Basic familiarity with operating systems (Windows, macOS, Linux)
- Ability to work independently and manage flexible schedules
- Customer service mindset with patience and adaptability
- Valid California driver's license for occasional equipment transport
- Must pass background check and drug screening