Job Description
Join our dynamic team as a Help Desk Support Specialist in Oakland! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Apply today to launch your career in tech support!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop
- Diagnose and resolve hardware/software issues for 200+ users
- Install, configure, and troubleshoot Windows/macOS systems
- Manage Active Directory, Office 365, and cloud applications
- Document tickets in ServiceNow with detailed resolution steps
- Collaborate with network/security teams on complex incidents
- Conduct new employee onboarding for IT equipment
Qualifications
- 2+ years of IT help desk experience in corporate environments
- CompTIA A+/Network+ certification required
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of TCP/IP, DNS, and DHCP protocols
- Experience with ServiceNow or similar ticketing systems
- Excellent written/verbal communication skills
- Ability to prioritize tasks in a fast-paced setting