Job Description
Are you a tech-savvy problem solver looking for a role that fits your lifestyle?
Newark IT Solutions is seeking a Help Desk Support Specialist to join our dynamic team. We specialize in delivering premium technical support with a focus on employee satisfaction and operational efficiency.
In this role, you will act as the primary point of contact for internal staff, resolving technical challenges with a blend of technical expertise and customer service excellence. We offer flexible scheduling options to help you balance work and life while advancing your career.
Newark IT Solutions is seeking a Help Desk Support Specialist to join our dynamic team. We specialize in delivering premium technical support with a focus on employee satisfaction and operational efficiency.
In this role, you will act as the primary point of contact for internal staff, resolving technical challenges with a blend of technical expertise and customer service excellence. We offer flexible scheduling options to help you balance work and life while advancing your career.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Manage and prioritize incoming help desk tickets in our CRM system.
- Assist in the installation, configuration, and maintenance of workstations and peripherals.
- Document all technical issues, resolutions, and processes in the knowledge base.
- Collaborate with senior IT staff to troubleshoot complex network problems.
- Ensure data security and compliance with company policies during remote support sessions.
Qualifications
- High school diploma or GED (Associate’s degree in Computer Science or IT preferred).
- 1-3 years of professional experience in a help desk or technical support role.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Must be flexible with working hours to accommodate business needs.