Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service to provide exceptional technical support. This comprehensive training program combines hands-on experience with mentorship from industry experts, preparing you for a successful career in IT infrastructure. Enjoy competitive benefits, growth opportunities, and a collaborative environment in the heart of Washington, DC.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document all IT incidents, resolutions, and asset inventory
- Collaborate with senior technicians on complex troubleshooting
- Deliver user training on new systems and best practices
- Monitor system performance and security protocols
- Participate in IT infrastructure upgrade projects
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic knowledge of Windows/Linux operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to obtain industry certifications within 6 months