Job Description
Launch your IT career with our comprehensive training program! As an IT Support Trainee at TechSolutions Tucson, you'll receive all necessary equipment including laptop, toolkit, and software licenses to excel in hands-on learning. Join our dynamic team providing critical support to Tucson businesses while gaining real-world experience in network administration, system troubleshooting, and cybersecurity fundamentals. We offer structured mentorship, certification pathways, and growth opportunities into specialized IT roles. No prior experience required – just passion for technology and eagerness to learn!
Responsibilities
- Deploy and configure hardware/software systems using company-provided equipment
- Diagnose and resolve technical issues via phone, email, and remote support
- Install and maintain network infrastructure including routers and switches
- Create and maintain documentation for IT systems and procedures
- Assist with cybersecurity protocols and access management
- Provide Tier 1 customer support to internal and external clients
- Participate in regular training sessions to develop technical skills
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to lift 25 lbs for equipment handling
- Valid driver's license for occasional site visits
- CompTIA A+ certification or willingness to obtain within 6 months
- Pass background check and drug screening