Job Description
Launch your IT career with TechSolutions Inc. in Atlanta! We're seeking passionate IT Support Trainees to join our innovative team immediately. No experience required – we provide comprehensive training and mentorship to transform your technical potential into professional expertise. Work with cutting-edge systems while supporting Fortune 500 clients in a dynamic, growth-oriented environment.
This accelerated program combines hands-on troubleshooting, network administration fundamentals, and customer service excellence. Perfect for recent graduates or career changers eager to enter the thriving Atlanta tech scene. Start tomorrow and build your future in IT!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Deploy and configure workstations, servers, and network infrastructure
- Provide tier-1 technical support via phone, email, and remote tools
- Document ticket resolutions and maintain knowledge base articles
- Collaborate with senior engineers on complex system migrations
- Implement security protocols and access controls
- Train end-users on new software and system updates
Qualifications
- High school diploma or equivalent; A+/Network+ certifications preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving aptitude with analytical thinking
- Excellent written/verbal communication skills
- Ability to multitask in fast-paced environments
- Proficiency with Microsoft Office 365 and Google Workspace
- Valid driver's license and reliable transportation