Job Description
Join our innovative Seattle team as a Help Desk Support Specialist! We provide all necessary equipment including laptops, monitors, and peripherals—so you can focus on delivering exceptional IT support. Enjoy a collaborative environment in the heart of downtown Seattle with competitive benefits and growth opportunities.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop equipment
- Manage ticket systems and document resolutions in ITSM tools
- Train employees on new software and security protocols
- Collaborate with network/infrastructure teams on complex issues
- Implement proactive monitoring to prevent system downtime
Qualifications
- 2+ years of IT help desk or desktop support experience
- Proficiency in Windows/macOS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- CompTIA A+/Network+ certification preferred
- Experience with ServiceNow or Jira ticketing systems