Job Description
Join our award-winning IT team and kickstart your career with comprehensive paid training! TechSolutions Inc. is seeking motivated individuals for our Help Desk Support Specialist role in Indianapolis. No prior experience required – we'll equip you with industry certifications and hands-on expertise in network troubleshooting, cybersecurity fundamentals, and enterprise software support. Enjoy competitive benefits, career advancement pathways, and a collaborative environment where your growth is our priority.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Document cases in ServiceNow with detailed resolution steps
- Collaborate with senior engineers on complex escalations
- Contribute to IT knowledge base articles and training materials
- Support hardware deployment and inventory management
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong problem-solving and communication skills
- Basic familiarity with computer systems and networks
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- CompTIA A+ certification training provided
- Valid driver's license for occasional site visits