Job Description
Launch your tech career with TechNova Solutions' award-winning IT Support Trainee program! We're seeking motivated individuals in Baton Rouge with no prior experience to join our dynamic team. You'll receive comprehensive training in network administration, system troubleshooting, cybersecurity basics, and customer service excellence. Our hands-on mentorship program combines classroom learning with real-world experience, ensuring you graduate job-ready. Enjoy competitive benefits, flexible scheduling options, and clear advancement paths to senior IT roles. Join 200+ alumni who've grown into network engineers, system administrators, and IT managers!
Responsibilities
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Provide Tier 1 technical support via phone, email, and in-person requests
- Document IT issues and resolutions using ticketing systems
- Assist with network monitoring and basic security protocols
- Train end-users on software applications and best practices
- Collaborate with senior IT staff on infrastructure projects
- Participate in weekly skills development workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Willingness to earn CompTIA A+ certification during training
- Valid Louisiana driver's license (for occasional site visits)