Job Description
Join our dynamic IT team as an Entry-Level Help Desk Support Specialist in sunny Bakersfield, CA! No prior experience required – we're seeking motivated individuals eager to launch their tech careers. Our comprehensive training program will equip you with the skills to become a customer service superstar while supporting cutting-edge technology solutions. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment where your contributions make a real difference.
Responsibilities
- Provide responsive technical support via phone, email, and chat for hardware/software issues
- Troubleshoot desktop/laptop problems including OS, connectivity, and peripheral malfunctions
- Document support tickets using our CRM system with clear, detailed descriptions
- Guide users through step-by-step solutions for common technical challenges
- Collaborate with senior technicians on complex issue resolution
- Maintain accurate inventory of IT assets and software licenses
- Participate in ongoing training to enhance technical knowledge
Qualifications
- High school diploma or equivalent (technical certification a plus)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Basic familiarity with Windows/macOS operating systems
- Ability to thrive in a fast-paced, team-oriented environment
- Willingness to learn new technologies through structured training
- Valid California driver's license (occasional site visits required)
- Pass background check and drug screening