Job Description
Launch your IT career with our remote-friendly IT Support Trainee program! At TechSolutions Inc., we're seeking motivated tech enthusiasts to join our Milwaukee-based team. Enjoy flexible remote work while gaining hands-on experience in enterprise-level IT operations. We provide comprehensive training, mentorship, and a clear growth path toward becoming a certified IT specialist. Join us in transforming how businesses leverage technology!
What We Offer: Competitive salary, full benefits package, remote-first culture, professional development budget, and collaborative hybrid work environment (3 days remote/2 days in Milwaukee office).
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and remote desktop
- Troubleshoot hardware/software issues including OS, network connectivity, and cloud applications
- Deploy and configure end-user devices (laptops, peripherals, mobile)
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system administration tasks
- Participate in rotational training across IT domains (security, networking, cloud)
- Monitor ticket queues and maintain service level agreements
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently in remote settings
- CompTIA A+ or similar certification a plus
- Valid driver's license for occasional on-site support