Job Description
Ready to launch your IT career in Denver's booming tech scene? TechNova Solutions is seeking passionate IT Support Trainees to join our award-winning team. This direct-hire opportunity provides hands-on experience with cutting-edge technology while receiving mentorship from industry experts. You'll gain comprehensive training in network administration, cybersecurity fundamentals, and cloud services—setting you on a clear path to becoming a certified IT professional. Our collaborative culture encourages innovation, and we offer growth opportunities within our rapidly expanding organization.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and maintenance
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting tasks
- Monitor system performance and implement preventive maintenance
- Support users via ticketing systems, phone, and in-person requests
- Participate in IT security awareness programs and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation