Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! TechSolutions Inc. is seeking motivated individuals in Greensboro, NC for an immediate hire position offering hands-on training and growth opportunities. As a trainee, you'll work alongside senior technicians to master essential IT support skills while providing critical technical assistance to our clients. We offer competitive pay, comprehensive benefits, and a clear path to becoming a certified IT professional.
Our 6-month training program combines classroom instruction with real-world experience, covering network troubleshooting, hardware repair, cybersecurity basics, and customer service excellence. Upon successful completion, you'll transition to a full-time IT Support Specialist role with advancement opportunities. If you're passionate about technology and eager to learn, this is your chance to build a rewarding career in one of the fastest-growing tech hubs in North Carolina.
Responsibilities
- Provide tier-1 technical support to users via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including desktops, laptops, printers, and network connectivity
- Install, configure, and maintain operating systems and applications
- Document support tickets and maintain accurate technical documentation
- Assist with cybersecurity protocols including password resets and security awareness training
- Collaborate with senior IT staff on complex technical projects
- Participate in ongoing training to develop technical expertise
Qualifications
- High school diploma or equivalent; college degree or relevant certification preferred
- Basic understanding of computer hardware, software, and networking concepts
- Strong problem-solving skills and attention to detail
- Excellent verbal communication and customer service abilities
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation
- Willingness to obtain CompTIA A+ certification within 6 months
- Passion for technology and commitment to continuous learning