Job Description
Launch your IT career with TechSolutions Inc. in Saint Paul, MN! We're seeking motivated IT Support Trainees to join our dynamic team. Enjoy a competitive salary plus a $3,000 sign-on bonus and comprehensive training program. Learn from industry experts while supporting cutting-edge infrastructure in a collaborative environment. This role offers rapid growth opportunities and a clear path to becoming a certified IT professional. Apply today and start transforming your future in technology!
Responsibilities
- Provide tier-1 technical support to internal staff via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including desktops, laptops, and peripherals
- Install, configure, and maintain operating systems and applications
- Document support tickets and knowledge base articles
- Collaborate with senior technicians on complex troubleshooting
- Assist with network administration tasks under supervision
- Participate in ongoing training and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware and software concepts
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- CompTIA A+ certification is a plus but not required