Job Description
Launch your IT career with our comprehensive 6-month paid training program! TechSolutions Pro is seeking motivated IT Support Trainees in Phoenix, AZ. No prior experience required – we provide all necessary certifications and hands-on training in networking, security, and system administration. Join our award-winning team and transform your passion for technology into a professional career with growth opportunities into senior roles.
Responsibilities
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Provide Tier 1 support via phone, email, and chat for internal/external clients
- Document ticket resolutions in IT service management systems
- Assist with network monitoring and basic security protocols
- Participate in cross-departmental IT projects and training modules
- Earn CompTIA A+ and Google IT Support Professional certifications
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Ability to lift 20 lbs and work in a fast-paced environment
- Valid driver's license (for occasional equipment transport)
- Pass background check and pre-employment drug screen
- Eagerness to learn and pursue ongoing certifications