Job Description
Launch your IT career with our comprehensive IT Support Trainee program! We provide all necessary equipment including laptops, diagnostic tools, and software licenses – no personal gear required. Join our dynamic team in Durham, NC, where you'll receive hands-on training in enterprise systems, network troubleshooting, and customer support excellence. This role offers a clear pathway to becoming a certified IT professional with growth opportunities into network administration and cybersecurity. Enjoy competitive benefits, mentorship from industry experts, and a collaborative work environment focused on innovation and continuous learning.
Responsibilities
- Install, configure, and maintain hardware and software systems under supervision
- Provide first-level technical support for employees via phone, email, and in-person
- Document technical issues and resolutions using ticketing systems
- Assist with network monitoring and security protocols
- Participate in hardware refresh projects and asset management
- Collaborate with senior technicians on complex troubleshooting
- Complete certification training modules and skill assessments
Qualifications
- High school diploma or equivalent; technical certification preferred (CompTIA A+, Network+)
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving and customer service aptitude
- Ability to learn technical concepts quickly and apply them
- Valid driver's license for occasional equipment transport
- Must pass background check and drug screening
- Enthusiasm for continuous learning in IT technologies