Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals with no prior experience to become future IT professionals. Our comprehensive 6-month training program combines hands-on experience with mentorship from industry experts. You'll gain foundational skills in network administration, cybersecurity basics, and system troubleshooting while working with cutting-edge technology. This is your gateway to a stable, high-demand career in Phoenix's thriving tech sector.
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and ticketing systems
- Install, configure, and maintain hardware/software under supervision
- Document IT procedures and create knowledge base articles
- Assist with network monitoring and security protocols
- Collaborate with senior technicians on complex troubleshooting tasks
- Participate in weekly training sessions and skill development workshops
- Support office equipment setup and maintenance
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, team-oriented environment
- Willingness to obtain CompTIA A+ certification within 12 months
- Valid driver's license and reliable transportation
- Passion for learning technology concepts