Job Description
Join our dynamic IT team in Phoenix and kickstart your career in technology! As an IT Support Trainee, you'll receive comprehensive hands-on training while providing essential technical support to our growing client base. This is your gateway to a rewarding career in IT with structured mentorship, growth opportunities, and competitive benefits.
We're looking for motivated individuals passionate about technology and customer service. No prior experience required – we'll equip you with the skills to succeed in a fast-paced environment. If you're ready to build a future in IT, apply today!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide first-level technical support via phone, email, and in-person
- Document IT issues and solutions using ticketing systems
- Assist with network maintenance and security protocols
- Collaborate with senior technicians on complex problems
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to lift 20 lbs and work in various environments
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation
- CompTIA A+ certification (or willingness to obtain)