Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our clients. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to thrive in today's digital landscape. Enjoy competitive pay, full benefits, and a clear path to advancement within our growing organization.
Responsibilities
- Provide responsive technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and network peripherals
- Document support tickets and maintain accurate system records
- Collaborate with senior technicians on complex problem resolution
- Participate in ongoing training sessions to master emerging technologies
- Assist with cybersecurity best practices implementation
- Contribute to system maintenance and upgrade projects
Qualifications
- High school diploma or equivalent (AAS/BS in IT preferred)
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals and TCP/IP concepts
- Strong customer service and communication skills
- Ability to troubleshoot hardware/software issues systematically
- Valid driver's license and reliable transportation
- CompTIA A+ or similar certification (or willingness to obtain)