Job Description
Launch your IT career tomorrow with TechForward Solutions! We're seeking motivated IT Support Trainees in Washington, DC to join our dynamic team. No experience required – we provide comprehensive training to transform you into a tech professional. Enjoy competitive benefits, mentorship from industry experts, and a fast-paced environment where your skills grow daily.
Our trainee program combines hands-on troubleshooting, system administration basics, and customer service excellence. You'll gain exposure to cloud technologies, network security, and enterprise software while supporting Fortune 500 clients. This is your gateway to a sustainable career in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote tools
- Install, configure, and maintain desktops, laptops, and peripherals
- Document technical procedures and maintain accurate incident logs
- Collaborate with senior engineers on network troubleshooting and security protocols
- Train users on new software systems and best practices
- Monitor system performance and escalate critical issues
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent communication and customer service abilities
- Ability to lift 20 lbs and work in standing/walking environments
- Valid driver's license (for occasional equipment transport)
- Pass background check and drug screening
- Eagerness to learn and pursue continuous education