Job Description
Join our dynamic IT team in Kansas City, MO as a Help Desk Support Specialist! We provide all necessary equipment including laptops, peripherals, and software to ensure your success. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive environment. If you're passionate about technology and customer service, apply today to become part of our innovative team.
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Diagnose and resolve user problems efficiently using ticketing systems
- Install, configure, and maintain company-provided equipment
- Create and maintain user documentation and troubleshooting guides
- Collaborate with IT teams to implement system improvements
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or equivalent experience
- 2+ years in help desk or technical support role
- Proficiency in Windows OS, networking fundamentals, and security protocols
- Strong problem-solving and communication skills
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+ or similar certification preferred