Job Description
Join our dynamic team as a Remote-Friendly Help Desk Support Specialist in Stockton, CA! We're seeking a tech-savvy professional to deliver exceptional customer service while troubleshooting hardware, software, and network issues. Enjoy flexible remote work with occasional on-site collaboration in our modern Stockton office. At NexusTech Solutions, we invest in your growth through continuous training and career advancement opportunities. Be part of a company that values innovation, collaboration, and work-life balance.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support tools
- Manage service tickets using ITSM platforms (e.g., Jira, ServiceNow)
- Install and configure hardware/software across Windows/macOS environments
- Document solutions and update knowledge base articles
- Collaborate with IT teams on network security and infrastructure projects
- Provide training to end-users on best practices
- Monitor system performance and proactively address emerging issues
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in troubleshooting OS, network, and cloud services
- Strong written/verbal communication skills
- Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)
- Ability to work independently and prioritize tasks
- Basic knowledge of Active Directory and Azure AD
- Valid California driver's license (for occasional on-site visits)