Job Description
Launch your IT career with TechNova Solutions in Raleigh's thriving tech hub! We're seeking motivated IT Support Trainees to join our dynamic team and receive hands-on training in enterprise systems, network infrastructure, and cybersecurity protocols. This direct-hire role offers mentorship from senior engineers, exposure to cutting-edge technologies, and a clear growth path to become a full-fledged IT Specialist. Enjoy competitive benefits including health insurance, 401k matching, and professional development stipends. Join us to build foundational skills while supporting Fortune 500 clients across the Research Triangle Park area.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and ticketing systems
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Assist with network troubleshooting including VPN connectivity and wireless access
- Document procedures and create knowledge base articles for recurring issues
- Collaborate with cross-functional teams on system upgrades and deployments
- Participate in 24/7 on-call rotation after training completion
- Adhere to ITIL best practices for incident management and service delivery
Qualifications
- Associate's degree in IT or CompTIA A+ certification (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware/software problems systematically
- Willingness to learn cloud platforms (AWS/Azure) and security fundamentals
- Valid driver's license and reliable transportation for client site visits
- Passion for technology and commitment to continuous learning