Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're urgently seeking motivated individuals in Fresno, CA to provide exceptional technical support and troubleshooting services. This full-time trainee position offers hands-on experience with cutting-edge systems while receiving mentorship from industry experts. Perfect for recent graduates or career changers passionate about solving technical challenges. Enjoy competitive compensation, comprehensive benefits, and clear pathways to advancement. Don't miss this opportunity to grow your skills in a supportive environment!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Assist users with device setup, configurations, and system troubleshooting
- Document incident reports and maintain accurate service logs
- Collaborate with senior IT staff on complex system installations
- Participate in training sessions to develop technical expertise
- Support cybersecurity best practices and data protection protocols
- Contribute to IT asset inventory management and maintenance
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities and customer service orientation
- Ability to work independently and collaborate in team environments
- Excellent verbal/written communication skills
- Quick learner with adaptability to new technologies
- Valid California driver's license (required for occasional site visits)