Job Description
Join our dynamic IT team in Buffalo as we rapidly expand support operations! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This urgent opening offers immediate start dates, competitive compensation, and opportunities for career advancement in a collaborative environment. If you thrive in fast-paced settings and excel at resolving technical challenges, apply today to become part of our innovative tech community!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Document all support tickets using ITIL-compliant ticketing systems
- Deploy and configure workstations, peripherals, and mobile devices
- Escalate complex issues to senior engineers with detailed documentation
- Conduct user training on security protocols and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software/network issues
- Excellent written/verbal communication abilities
- Experience with ServiceNow, Zendesk, or similar ticketing systems
- Ability to work flexible hours including occasional on-call duties
- Valid NYS driver's license (client site visits required)