Job Description
Launch your IT career with no experience required! TechGrow Solutions is seeking motivated IT Support Trainees in Kansas City, MO. Our comprehensive 6-month paid training program transforms tech novices into certified professionals. Enjoy mentorship from industry experts, hands-on experience with cutting-edge systems, and a clear career progression path. Join our award-winning team and become the backbone of our digital infrastructure while building lifelong skills in networking, cybersecurity, and cloud technologies.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for 500+ employees
- Deploy and configure desktops, laptops, and peripherals in enterprise environments
- Document IT processes using ServiceNow and maintain knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Monitor system health using SolarWinds and remediate basic alerts
- Execute cybersecurity protocols including patch management and access controls
- Participate in cross-departmental digital transformation initiatives
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic familiarity with Windows/macOS operating systems
- Excellent problem-solving and communication skills
- Ability to lift 30 lbs for equipment installation
- Valid driver's license for occasional site visits
- Strong attention to detail and documentation abilities
- Passion for technology and continuous learning mindset
- CompTIA A+ certification training provided upon hire