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Information Technology 🏢 Full Time ⭐️ Verified

IT Support Trainee

TechGrow Solutions
Kansas City
Estimated Salary
USD 38.000 – USD 45.000
New
Live Update
28 September 2026
Deadline
28 Sep 2027

Job Description

Launch your IT career with no experience required! TechGrow Solutions is seeking motivated IT Support Trainees in Kansas City, MO. Our comprehensive 6-month paid training program transforms tech novices into certified professionals. Enjoy mentorship from industry experts, hands-on experience with cutting-edge systems, and a clear career progression path. Join our award-winning team and become the backbone of our digital infrastructure while building lifelong skills in networking, cybersecurity, and cloud technologies.

Responsibilities

  • Provide Tier 1 technical support via phone, email, and chat for 500+ employees
  • Deploy and configure desktops, laptops, and peripherals in enterprise environments
  • Document IT processes using ServiceNow and maintain knowledge base articles
  • Collaborate with senior engineers on network infrastructure projects
  • Monitor system health using SolarWinds and remediate basic alerts
  • Execute cybersecurity protocols including patch management and access controls
  • Participate in cross-departmental digital transformation initiatives

Qualifications

  • High school diploma or equivalent (college degree preferred but not required)
  • Basic familiarity with Windows/macOS operating systems
  • Excellent problem-solving and communication skills
  • Ability to lift 30 lbs for equipment installation
  • Valid driver's license for occasional site visits
  • Strong attention to detail and documentation abilities
  • Passion for technology and continuous learning mindset
  • CompTIA A+ certification training provided upon hire

Required Skills

Technical Support Hardware Installation Service Desk Network Fundamentals Cybersecurity Basics Cloud Technologies IT Documentation Customer Service

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