Job Description
Launch your IT career with our comprehensive trainee program! TechSolutions Inc. is seeking motivated individuals with no prior experience for our IT Support Trainee position in Jacksonville, FL. This is your golden ticket to learn from industry experts while earning competitive pay.
We provide hands-on training in hardware diagnostics, software troubleshooting, network fundamentals, and customer service excellence. Our 6-month structured program includes mentorship, certification prep, and potential for direct hire upon completion.
Why Join Us?
- Full-time position with benefits package
- Paid technical training and certifications
- Career growth path to senior IT roles
- Collaborative, innovation-driven culture
Transform your passion for technology into a professional career today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist in setting up and configuring workstations and peripherals
- Document all support tickets and maintain accurate records
- Participate in weekly skills development sessions
- Learn and implement cybersecurity best practices
- Collaborate with senior engineers on complex issues
- Deliver exceptional customer service across all interactions
Qualifications
- No experience required – we train from the ground up!
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Customer service mindset and patience
- Ability to learn quickly and adapt to new technologies
- Valid Florida driver's license (for occasional site visits)