Job Description
Join our dynamic IT team as a Trainee and launch your career in technology! TechSolve Solutions is seeking motivated individuals passionate about IT support to join our Durham headquarters. This immersive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to thrive in today's digital landscape. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment that values innovation and growth. Perfect for recent graduates or career changers eager to build a solid foundation in IT infrastructure, cybersecurity, and user support.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues across 200+ users
- Assist in deploying and configuring Windows/macOS workstations and peripheral devices
- Document troubleshooting processes and maintain accurate knowledge base articles
- Collaborate with senior engineers on system upgrades and security patch deployments
- Participate in 24/7 on-call rotation after initial training period
- Support cloud infrastructure including Azure and Microsoft 365 environments
- Conduct user training sessions on new technology implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or commitment to obtain within 6 months)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows 10/11 and macOS troubleshooting
- Strong problem-solving abilities and customer service orientation
- Ability to lift 30lbs and work in a physical server environment
- Valid NC driver's license required for occasional off-site support