Job Description
Join TechSolutions Inc.'s award-winning IT team as a Remote-Friendly IT Support Trainee! Launch your career in technology with our comprehensive 6-month paid training program designed to transform passionate beginners into skilled IT professionals. Work remotely from anywhere while gaining hands-on experience with enterprise systems, network infrastructure, and cybersecurity protocols. Enjoy flexible schedules, professional development stipends, and a clear path to full-time employment upon successful completion. Our collaborative, innovative environment values growth mindset and technical curiosity – perfect for those ready to build their future in IT.
Responsibilities
- Provide remote technical support to enterprise clients via phone, email, and ticketing systems
- Diagnose and resolve hardware, software, and network connectivity issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all technical procedures and solutions in knowledge base systems
- Participate in cross-functional projects with security and network teams
- Complete weekly training modules covering cloud platforms and cybersecurity best practices
- Assist with endpoint management and security compliance initiatives
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot systematically
- Excellent written and verbal communication skills for remote client interactions
- Self-motivated with ability to learn independently in remote environment
- Proficiency with Microsoft Office 365 and collaboration tools
- Valid driver's license and reliable internet connection for remote work