Job Description
Launch your tech career with our comprehensive IT Support Trainee program in Pittsburgh! We're seeking motivated individuals passionate about technology to join our dynamic team. This immersive 12-month training combines hands-on experience with mentorship from industry experts, equipping you with essential skills in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy competitive benefits, flexible scheduling options, and clear pathways to advancement upon program completion. Apply today to start your journey toward becoming a certified IT professional!
Responsibilities
- Provide tier-1 technical support to internal users via phone, email, and ticketing systems
- Install, configure, and maintain hardware/software systems including desktops, laptops, and peripherals
- Assist with network monitoring, security protocols, and data backup procedures
- Document technical issues, resolutions, and system configurations in ITSM platforms
- Collaborate with senior engineers on complex infrastructure projects
- Participate in ongoing training modules covering cloud technologies and automation tools
- Support office IT infrastructure including AV equipment and conference systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking principles
- Excellent troubleshooting and problem-solving abilities
- Strong written/verbal communication skills and customer service aptitude
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to lift 30lbs and work in varied office environments
- Valid driver's license and reliable transportation for occasional off-site visits
- US citizenship or permanent residency required