Job Description
Join TechNova Solutions' award-winning IT team as an IT Support Trainee! We're urgently seeking motivated tech enthusiasts to launch their careers in our Newark headquarters. This comprehensive 6-month paid training program combines hands-on experience with industry certifications, preparing you for full-time roles in our dynamic environment. Enjoy mentorship from senior engineers, cutting-edge technology exposure, and a clear career growth path. Benefits include health insurance, 401k matching, and tuition reimbursement. Apply today to start your transformation from novice to tech professional!
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Assist with network connectivity issues (Wi-Fi, VPN, LAN) under supervision
- Document incidents and resolutions in ITSM systems (ServiceNow/Jira)
- Participate in asset management and inventory control procedures
- Collaborate with senior team on infrastructure projects (Azure, Active Directory)
- Complete weekly training modules and certification prep (CompTIA A+, Network+)
Qualifications
- High school diploma or equivalent; pursuing or completed associate's degree in IT preferred
- Basic understanding of operating systems (Windows/macOS) and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent verbal communication and customer service aptitude
- Ability to lift 30lbs and work in a fast-paced environment
- Valid driver's license (for occasional off-site support)
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Experience with ticketing systems (ServiceNow, Zendesk) a plus