Job Description
Join our dynamic IT team at TechSolutions Inc. as a Help Desk Support Specialist! We provide all necessary equipment including laptops, peripherals, and software. Enjoy a collaborative environment where you'll resolve technical challenges and empower users to maximize productivity.
What We Offer:
• Fully equipped remote work setup
• Comprehensive training programs
• Career advancement opportunities
• Competitive benefits package
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access
- Install, configure, and troubleshoot hardware/software systems
- Document all interactions using ticketing systems (Jira/ServiceNow)
- Collaborate with senior engineers on complex issues
- Conduct user training on new technologies
- Maintain inventory of IT assets and equipment
Qualifications
- 2+ years of help desk/desktop support experience
- Proficiency in Windows/macOS environments
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Excellent troubleshooting and communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with remote support tools (TeamViewer, AnyDesk)