Job Description
Join TechSolutions Inc. as a Part-Time IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our clients. This hands-on role offers comprehensive training in hardware/software troubleshooting, network administration, and customer service excellence. Work with industry experts in a collaborative environment while developing skills in cybersecurity fundamentals and cloud technologies. Perfect for students or career-changers seeking flexible hours with growth potential into full-time IT specialist roles.
What We Offer:
- Industry-recognized certification training
- Flexible scheduling (20-30 hours/week)
- Competitive hourly rate + performance bonuses
- Tuition reimbursement for relevant courses
- Modern, hybrid work environment
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Install, configure, and maintain network infrastructure (routers, switches, firewalls)
- Provide tier-1 support via phone, email, and remote assistance tools
- Document technical issues and solutions using ticketing systems
- Assist with cybersecurity protocols and data protection procedures
- Collaborate with senior engineers on complex system deployments
- Conduct user training on new software and security best practices
Qualifications
- High school diploma or equivalent; pursuing IT/CS degree preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to lift 30 lbs and work in standing/walking environments
- Valid driver's license (for occasional client site visits)
- Proficiency with Microsoft Office 365
- Passion for continuous learning in emerging technologies