Job Description
Join TechSolutions Orlando as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about IT to join our dynamic team. This hands-on training program provides real-world experience in enterprise IT environments, mentorship from senior engineers, and a clear path to full-time employment. You'll gain expertise in network administration, system troubleshooting, cybersecurity fundamentals, and client support protocols. Our collaborative culture encourages innovation and continuous learning, making this the perfect stepping stone for aspiring IT professionals.
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and ticketing systems
- Install, configure, and maintain desktop/laptop hardware and software
- Assist with network infrastructure monitoring and basic troubleshooting
- Document technical issues, resolutions, and standard operating procedures
- Participate in IT asset management and inventory control
- Collaborate with cross-functional teams on technology implementations
- Complete industry certification training modules (CompTIA A+, Network+)
Qualifications
- High school diploma or equivalent; pursuing IT-related degree preferred
- Basic understanding of computer hardware, operating systems, and networks
- Strong problem-solving skills and attention to detail
- Excellent verbal communication and customer service abilities
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- Must pass background check and drug screening