Job Description
Join our elite IT team as a Support Trainee and launch your career in the heart of Washington's tech corridor! CyberCore Solutions Inc. is urgently seeking motivated individuals to become our next generation of IT specialists. This accelerated 6-month program combines hands-on training with real-world experience in enterprise environments. You'll work alongside certified engineers while mastering cutting-edge technologies including cloud infrastructure, cybersecurity protocols, and network administration. Our graduates consistently receive full-time placements with competitive salaries and growth opportunities. Don't miss this chance to transform your passion for technology into a professional career!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems across 500+ devices
- Provide Tier 1/2 support via ticketing systems, phone, and remote assistance
- Document technical procedures and maintain asset management databases
- Collaborate with network engineers on security audits and compliance projects
- Participate in cross-departmental IT initiatives for federal clients
- Complete vendor certification training (CompTIA A+, Network+)
- Conduct user training sessions on new system implementations
Qualifications
- Associate's degree in IT or related field OR 1 year helpdesk experience
- Proficiency with Windows 10/11, Active Directory, and Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Customer service mindset with strong communication skills
- A+ or Network+ certification preferred (training provided)
- Ability to lift 30lbs for hardware deployments
- US citizenship required for government client work
- Valid driver's license for occasional site visits