Job Description
Launch your IT career with Coastal Tech Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in Virginia Beach. This hands-on training program combines classroom instruction with real-world experience, preparing you for a full-time role in our growing technology department. You'll work alongside senior engineers on enterprise systems, network infrastructure, and end-user support while building expertise in cutting-edge technologies. We offer competitive compensation, comprehensive benefits, and clear career advancement paths for high performers.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Assist with network troubleshooting and system maintenance tasks
- Document incident reports and maintain IT asset inventory
- Participate in cross-departmental technology implementations
- Learn cybersecurity protocols and data protection procedures
- Collaborate with team on IT service improvements
- Complete vendor-specific certification training modules
Qualifications
- High school diploma or equivalent; technical certifications preferred
- Basic knowledge of Windows OS, networking concepts, and hardware components
- Strong problem-solving abilities and customer service mindset
- Excellent written and verbal communication skills
- Ability to lift 25 lbs and work in server environments
- Valid driver's license and reliable transportation
- Pass background check and pre-employment drug screen
- Quick learner with passion for technology innovation