Job Description
Launch your IT career with TechNorth Solutions! We're seeking motivated IT Support Trainees to join our growing Anchorage team. No prior experience required – we provide comprehensive training to transform your passion for technology into professional expertise. Enjoy competitive pay, mentorship from industry veterans, and a clear path to advancement. Work in a collaborative environment where your problem-solving skills shine while supporting cutting-edge systems for diverse clients. This is your opportunity to build a future-proof career in Alaska's thriving tech sector.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Assist with network monitoring and security protocols
- Collaborate with senior engineers on complex system deployments
- Conduct regular system maintenance and updates
- Deliver exceptional customer service to internal and external clients
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong communication and problem-solving skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification (provided)
- Valid Alaska driver's license for occasional site visits