Job Description
Ready to launch your IT career? Innovatech Solutions is seeking passionate Help Desk Support Specialists in Saint Paul, MN! No experience required – we provide comprehensive training to transform your enthusiasm into expertise. Join our award-winning team and become the go-to problem-solver for our diverse client base. Enjoy competitive pay, full benefits, and a dynamic work environment focused on growth and innovation.
Responsibilities
- Provide exceptional technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve desktop, network, and system malfunctions
- Document incidents and resolutions using ticketing systems (ServiceNow/Jira)
- Collaborate with senior technicians on complex technical escalations
- Conduct user onboarding and training for new software deployments
- Maintain asset inventory and perform basic hardware maintenance
Qualifications
- High school diploma or equivalent (college degree preferred)
- Customer service mindset with strong communication skills
- Basic computer literacy (Windows OS, Microsoft Office Suite)
- Ability to learn technical concepts quickly through training
- Patience and problem-solving aptitude
- Valid driver's license (occasional site visits required)