Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Irvine, CA! We're seeking a customer-focused tech enthusiast to deliver exceptional remote and on-site support to our diverse workforce. You'll be the hero resolving complex technical issues while maintaining our reputation for reliability and innovation. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a dynamic environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage ticket lifecycle through JSM/ServiceNow with SLA adherence
- Deploy and configure Windows/macOS systems using imaging tools
- Document solutions in knowledge base for team scalability
- Collaborate with vendors for hardware/software procurement
- Train staff on cybersecurity best practices
- Monitor system health and proactively address anomalies
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+/Network+ certifications required
- Expertise in Active Directory, Office 365, and SCCM
- Strong diagnostic skills for hardware/software troubleshooting
- Experience with ticketing systems (Jira, Zendesk)
- Excellent written/verbal communication skills
- Ability to work flexible hours including occasional weekends