Job Description
Join our award-winning IT team in Los Angeles as an IT Support Trainee! This immersive program combines hands-on training with real-world experience to launch your career in technology. You'll work alongside industry experts to master cutting-edge systems while providing exceptional user support. We offer mentorship, certifications, and clear pathways to advancement. If you're passionate about technology and eager to grow, apply today to become part of our innovative future!
Responsibilities
- Diagnose and resolve hardware/software issues across company systems
- Provide tier-1 technical support to employees via phone, email, and in-person
- Install, configure, and maintain desktop/laptop equipment
- Document incidents and solutions using ITSM tools
- Assist with network security protocols and access management
- Collaborate with senior engineers on complex troubleshooting
- Participate in IT infrastructure projects and upgrades
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Willingness to earn CompTIA A+ certification within 6 months
- Ability to lift 25lbs for equipment handling