Job Description
Join our dynamic IT team as a Help Desk Support Specialist in the vibrant city of New Orleans! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. Apply today to become an integral part of our innovation-driven organization.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues for 200+ users
- Manage Active Directory accounts and permissions
- Deploy and maintain desktop/laptop equipment
- Document incidents and solutions in ServiceNow
- Collaborate with network and security teams
- Conduct user training on IT systems
Qualifications
- 2+ years of hands-on help desk experience
- Proficiency in Windows 10/11 and macOS troubleshooting
- CompTIA A+ or equivalent certification required
- Strong knowledge of TCP/IP networking fundamentals
- Experience with Service Desk platforms (e.g., ServiceNow, Jira)
- Excellent communication and customer service skills
- Ability to prioritize tasks in a fast-paced environment